FAQ + REFUND POLICY
WHEN YOU PURCHASE FROM Rose Beaute Cosmetics. YOU ARE AGREEING TO OUR POLICIES AND OUR PROCESSING TIMES!
How long is shipping?
DUE TO COVID-19 Processing time is currently 3-10 business days+ the USPS shipping time after the package had been dropped off. Shipping times may vary, I will be sure to send updates and tracking with your order.
WHOLESALE SHIPPING TIMES:
Wholesale processing time is 7-14 business days! Since all order will be made fresh, we ask that you allow us time to fulfill them and deliver you the best quality of body butters!
How can we contact customer service?
You can contact customer service at RoseBeauteCosmetics@gmail.com
My order says delivered but it is not here,why?
If This situation ever occurs contact your local post office with your tracking information, Rose Beaute Cosmetics is assuring your tracing with every order, and updates as your orders are being packaged. We take pride in packaging your orders within lots of love and care, however, after your package is taken to the post office WE ARE NOT RESPONSIBLE FOR ANY LOST OR DAMAGED PACKAGES.
What is your refund policy?
We do not accept refunds, please contact us if there is an issue with your order.
ALL SALES ARE FINAL. WE DO NOT ACCEPT REFUNDS OR RETURNS ON ANY ORDER FOR SANITARY PURPOSES.
Order cancellation Policy:
Once your order is placed you have 24 hours to cancel your order. Any requests to cancel orders after 24HRS will be denied.
WHEN YOUR ORDER FROM ROSE BEAUTE COSMETICS YOU ARE AGREEING TO OUR POLICIES